Ripple Junction Website Accessibility Policy and Disclaimers

At Ripple Junction, it is our policy and goal to provide access to the content, features, and functionality of our website (at www.ripplejunction.com) to the broadest audience possible, including individuals with disabilities who access our website using assistive technology.  Consistent with this policy and goal, we have taken a number of steps to make our website more accessible, utilizing the guidelines published by the World Wide Web Consortium, namely the Web Content Accessibility Guidelines 2.0, Level AA (WCAG 2.0 AA).  Through regular testing of our website, we will continue to implement commercially reasonable changes to improve accessibility to the content, features, and functionality of our website to better serve our customers. 

Contact Information for Accessibility Issues

If you experience any difficulty in accessing content on the ripplejunction.com website, please email us at help@ripplejunction.com or call us at 513-759-8258.  To allow us to best serve you, please be sure to have the following information ready when you contact us: 

  • Your full name;
  • Your phone number and email address;
  • The specific web address (URL) where you experienced the issue(s);
  • A description of the issue(s) you are experiencing with the website; and
  • If you are using assistive technology to access the web page, details about the assistive technology/software you are using.

We will acknowledge receipt of your request within two (2) business days and provide a solution as soon as reasonably possible. If we believe that a solution to your issue(s) will take more than ten (10) business days, we will notify you.  In addition to this, we will make every reasonable effort to provide you with alternative method(s) for obtaining the content, accessing the functionality or features, and/or fulfilling your request or order.    

Disclaimer Regarding Content on External Websites

Our website contains links to websites not hosted by us at Ripple Junction (“Third-Party Websites”). These links are provided as a convenience and do not constitute our endorsement of any products or services on Third-Party Websites. Moreover, Third-Party Websites may not conform with WCAG 2.0 AA. While we encourage Third-Party Website hosts to conform to WCAG 2.0 AA, we are not responsible for Third-Party Websites and expressly disclaim the same.  If you experience issues with Third-Party Websites, we encourage you to contact the host(s) of the same.